Frequently asked questions and terms and conditions

Why do sales go through Etsy?

Mandy van Goeije has chosen to use her website as a storefront and to direct sales to Etsy for safe and smooth payment and VAT processing. Prices on Etsy are including VAT unless VAT is specified.

Courses are made available by download on Etsy immediately after payment. For some self-paced courses you receive the full course content at once in the form of an interactive e-book. For paced courses and self-paced courses you receive a download containing the first few lessons to get you started and within two work days you receive the access code to the course site and the paced content by mail.

Account & password

When you purchase a paced course at MandyVanGoeije.com, you will get an account on www.mandyvangoeije.com to access your course(s). You can change the password if you want. Be sure write down your password and keep it well for it cannot be retrieved by me. If you lose your password, you must send an e-mail with a request to send a new password.

Copyright

All course and site content is © Mandy van Goeije.

Copyright of ALL www.mandyvangoeije.com course material is owned by the maker, being Mandy van Goeije. Even if course material is made available through Etsy, it does not transfer intellectual ownership to the buyer.

None of the course material may be duplicated, shared, used for public broadcasting or sold to others. Introduction videos may be posted on weblogs, websites and social media, but not the downloadable course material. If course material is to be used in classrooms or groups, special permission needs to be asked by sending an e-mail to mandy@mandyvangoeije.com with a clear description of the activity, the intended audience and motivation.

Those who violate the copyright ownership can be permanently removed from the courses and website without notice.

Pacing

After purchase self-paced courses all course material is accessible at once.

Other courses are paced, which means you receive your course material on fixed times after you started.

Whether a course is paced or self-paced is in every course description, as well as the intervals with which you receive your lessons.

The entire course content of both self-paced and paced courses remains accessible on the website in its entirety. So if you can’t keep up with the pace of the course, no worries! You can always continue in your own pace and catch up. A paced course is a recommended pace, not an obligatory one.

Terms and Conditions

Delivery time
When you purchase a course, you will be able to immediately download course material.
For self-paced courses you get access to the full course content immediately after payment automatically.
For paced courses you get a few lessons immediately after payment to get you started and then you’ll receive an access code to the course site within three work days.

Usually you’ll receive your access code to the paced course the same or the next day, but keeping weekends in mind and possible occaisional absence, keep three work days in mind to be sure. For paced courses you will receive an e-mail for every lesson that becomes available to you at the pace of the course.

Refunds
Refunds are NOT possible due to the immediate delivery of the digital and downloadable course material.
By placing an order, you automatically agree to be acquainted with this term and that you agree with it.

Technical requirements and digital skills
You need a working computer with an internet connection to be able to take the online courses.
Courses on MandyVanGoeije.com can contain downloadable material such as videos and PDF files. You need a working internet connection and a computer, a tablet or mobile phone for your course and a printer in case you like to work from the PDF files. You must be able to work with the internet, download and print PDF files and open and download videos.

Mandy van Goeije cannot be held responsible for technical problems with your computer, your internet connection, and your printer. Mandy van Goeije can only be held accountable for keeping the Course content online and working. Should you experience problems with the accessibility of your course, please let me know at mandy@mandyvangoeije.com so that I can get to it immediately.

Guaranteed Access
You can buy online courses with lifetime access. But what does that mean? Is that for the lifespan of a mouse or that of a parrot? Isn’t lifetime access a rather unfulfillable promise? As much as I’d like to promise you that, I’d rather keep it realistic. So, here’s the guarantee I can give you on accessing your online course:

When you buy a course at www.mandyvangoeije.com, you have a minimum guaranteed access of two full years. That means that if mandyvangoeije.com can no longer be developed due to an unforeseen disaster or something, then the site and online courses will be kept online and running for at least another 730 days counting from the notification so that you will keep at least two years access.

 

Complaints and customer service

If there should be any complaints or problems, I sincerely apologize. My website and services are meant to spread inspiration and the joy and passion of making art. I do my utmost to mold my online presence to this goal. But since nobody’s perfect, nor am I, so if I drop a stitch, feel free to let me know.

Please inform me of your complaint using the form below and your issues will be addressed as soon as possible. I’ll be glad to help you and will get back to you within 10 work days at the latest (Usually much, much sooner, but to prevent disappointments from occurring, I’m stretching the time span a bit.)

Feedback and suggestions are also more than welcome. For those you can use the form below as well.

Let me know your complaint, feedback or suggestions

2 + 2 =